The 5 Golden Rules of Tech

The 5 Golden Rules of Tech

I believe there area unit some vital rules that each one pc professionals should follow in spite of the particular space of experience. i am about to decision these \"The five Golden Rules of Tech\" and see what you think that of this, however it\'s my daily creed. i would prefer to get some feedback on these whether or not you\'re a school or a user UN agency has had expertise with school support of any kind. If you have ever treated a school UN agency did not follow these rules, you almost certainly area unit within the majority. Have I uncomprehensible any major points on these golden rules? Always show respect for the person you\'re supporting (user) and ne\'er create them feel stupid for not having your level of experience. I\'ve seen several techs mock of users and it isn\'t pretty. it is the same issue as that bully that wont to bonk to you in class as a result of you were a dweeb. Not cool. Never be too proud to decision technical support for help with a product you are not wholly at home with or maybe one you think that you recognize. This humility pays off once you get the work done additional quickly than succeeding guy as a result of he was afraid to admit he required some facilitate. Find out what the $64000 downside is. you\'ll be able to fix the matter you have been asked to mend, however if that is not the underlying issue, it\'ll happen once more. conjointly bear in mind that thanks to not having your level of expertise, many of us will not apprehend what\'s extremely wrong and you ne\'er need to form them feel unhealthy for this, however you\'ll need to raise several queries the user thinks they already answered to induce to the basis of the matter. Make phone calls. for a few reason, some of us detest to form phone calls. We\'d rather send associate degree email text chat, etc. however i think that there\'s nothing additional productive than a telephone for obtaining the exchange of data done quickly. It conjointly adds the private bit and might wreak higher relationships with users.

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